Booking-in is slow and unreliable
Booking-in is slow and unreliableIt can take weeks or months to get stock unloaded and available for shipping. No explanations for the delays, some stock never appears. It can take weeks or months to get stock unloaded and available for shipping. No explanations for the delays, some stock never appears. What do other […]
Returns processing is terrible
Returns processing is terribleHuboo advertise they will handle returns. The returns are not logged, dont appear on the dashboard and are not reflected in the inventory data. A struggle to manage. Huboo advertise they will handle returns. Often the returns are not logged, dont appear on the dashboard and are not reflected in the inventory […]
Shipment tracking is useless
Shipment tracking is uselessShipment tracking was not regularly uploaded and if it was, it was inaccurate. Trying to get valid tracking numbers from support would take weeks, if any response at all Shipment tracking was not regularly uploaded and if it was, it was inaccurate. Trying to get valid tracking numbers from support would take […]
Billing inaccuracies
Billing inaccuraciesThe bills had to be carefully inspected each month because the charges were erratic. The same product would be billed at twice or triple the shipping charge. Getting a response from billing queries was difficult The bills had to be carefully inspected each month because the charges were erratic. The same product would be […]
Offboarding blackmail
Offboarding blackmailIn order to leave their service following repeated attempts by us to work it out, they request we sign a non disclosure agreement if we want any remaining stock back In order to leave their service following repeated attempts by us to work it out, they request we sign a non disclosure agreement if […]
Increasing prices
Increasing pricesThe contract states specified pricing for their different services. After a short time these greatly increase without a genuine explanation. The contract states specified pricing for their different services. After a short time these greatly increase without a genuine explanation. What do other customers say about Huboo? We are doing something about this, share […]
Slow or non-existent responses to support tickets
Lengthy delays resolving issuesResponses to support tickets are slow or non-existent leaving us stranded with no information or resolution Responses to support tickets are slow or non-existent leaving us stranded with no information or resolution What do other customers say about Huboo? We are doing something about this, share it here: Facebook Tumblr Threads Mastodon […]
Wrong items shipped
Wrong items shippedDespite promising a “dedicated hub manager” who knows our products, items are repeatedly sent incorrectly with no redress or compensation Despite promising a “dedicated hub manager” who knows our products, items are repeatedly sent incorrectly with no redress or compensation What do other customers say about Huboo? Wrong Items Shipped? You’re Not Alone Receiving […]
Missing stock
Missing stockStock inventory levels change randomly. New stock shows as received and checked-in but then goes missing. Stock inventory levels change randomly. New stock shows as received and checked-in but then goes missing. What do other customers say about Huboo? We are doing something about this, share it here: Facebook Tumblr Threads Mastodon Instagram Link […]
Goods delivered damaged
Goods delivered damagedProducts are sent over and over without sufficient packaging. As there is no support available customers have to be refunded leaving us out of pocket Products are sent over and over without sufficient packaging. As there is no support available customers have to be refunded leaving us out of pocket What do other […]
