Archives

Shipment tracking is useless

Shipment tracking is uselessShipment tracking was not regularly uploaded and if it was, it was inaccurate. Trying to get valid tracking numbers from support would take weeks, if any response at all Shipment tracking was not regularly uploaded and if it was, it was inaccurate.  Trying to get valid tracking numbers from support  would take […]

Billing inaccuracies

Billing inaccuraciesThe bills had to be carefully inspected each month because the charges were erratic. The same product would be billed at twice or triple the shipping charge. Getting a response from billing queries was difficult The bills had to be carefully inspected each month because the charges were erratic.  The same product would be […]

Offboarding blackmail

Offboarding blackmailIn order to leave their service following repeated attempts by us to work it out, they request we sign a non disclosure agreement if we want any remaining stock back In order to leave their service following repeated attempts by us to work it out, they request we sign a non disclosure agreement if […]

Missing stock

Missing stockStock inventory levels change randomly. New stock shows as received and checked-in but then goes missing. Stock inventory levels change randomly. New stock shows as received and checked-in but then goes missing. What do other customers say about Huboo? We are doing something about this, share it here: Facebook Tumblr Threads Mastodon Instagram Link […]

Wrong items shipped

Wrong items shippedDespite promising a “dedicated hub manager” who knows our products, items are repeatedly sent incorrectly with no redress or compensation Despite promising a “dedicated hub manager” who knows our products, items are repeatedly sent incorrectly with no redress or compensation What do other customers say about Huboo? Wrong Items Shipped? You’re Not Alone Receiving […]

Slow or non-existent responses to support tickets

Lengthy delays resolving issuesResponses to support tickets are slow or non-existent leaving us stranded with no information or resolution Responses to support tickets are slow or non-existent leaving us stranded with no information or resolution What do other customers say about Huboo? We are doing something about this, share it here: Facebook Tumblr Threads Mastodon […]

Increasing prices

Increasing pricesThe contract states specified pricing for their different services. After a short time these greatly increase without a genuine explanation. The contract states specified pricing for their different services.  After a short time these greatly increase without a genuine explanation. What do other customers say about Huboo? We are doing something about this, share […]

Goods delivered damaged

Goods delivered damagedProducts are sent over and over without sufficient packaging. As there is no support available customers have to be refunded leaving us out of pocket Products are sent over and over without sufficient packaging. As there is no support available customers have to be refunded leaving us out of pocket What do other […]

Huboo update – February 2024

We have had extensive meetings with the legal team and a draft letter has been proposed. This provides an initial contact letter to inform Huboo of our intentions to pursue this claim. We expect they will come back with a flat denial of the situation but we are confident in the strong evidence we have […]