We lost a significant portion of our inventory over a year ago while it was stored in their warehouse. Initially, they claimed a police investigation was necessary before discussing further actions. It took them months to receive a response, and after even more waiting, we were shocked to see their report only accounted for 10% of the actual missing items. This article explains the topic in clear terms and sets out practical steps you can apply across ecommerce logistics and order fulfilment.
We had no option but to review the Huboo inventory records in their platform, only to discover they’d changed their system and no longer had access to the old logs. That alone is unbelievable! Lost access to old inventory reports???
But it didn’t stop there. After dozens of more emails, we finally received a manual report. BUT that was an incorrect report. They deducted a large outgoing shipment twice. We pointed out their mistakes, but they were simply making different excuses to avoid accepting it.
They dragged the process out for 9 more exhausting months of communication. Only then did they finally admit it. A SIGNIFICANT PORTION OF OUR INVENTORY IS LOST.
Sadly, it didn’t end there!
Although they acknowledged, they told us they could only escalate the issue to management. Okay, no problem—we understood and waited. But, as you might have already noticed the pattern, this led to several more months of hopeless waiting. Once again, Huboo strung us along. For ongoing improvement, focus on warehouse operations, parcel delivery, inventory management, and third‑party logistics to achieve consistent results.
