When I decided to partner with Huboo, I was excited about the prospect of finally having a reliable fulfilment service. After years of handling logistics in-house, I longed for a streamlined process that would free up my time to focus on other areas of my organisation(s). However, what I received instead was a cascade of issues that have made my experience nothing short of frustrating. This article explains the topic in clear terms and sets out practical steps you can apply across ecommerce logistics and order fulfilment.
From day one, the service was plagued with hiccups. Deliveries arrived late, orders were mixed up, and tracking information often went dark. I remember one specific incident where I had a big promotional event lined up, and a crucial shipment was delayed for days. The disappointment on my customers’ faces was palpable, and I felt utterly powerless to provide them with the service they expected. Huboo’s communication during these times has in addition been lacking. Whenever I reached out for updates, it felt like I was chasing a ghost. I often received generic responses that did little to address my concerns. I’d get replies that stated, “We’re working on it,” without any details or timelines.
Moreover, it seems that every time I finally managed to resolve one issue, another would pop up almost immediately. Whether it was mispacked items or wrong shipping labels, I felt like I was in a continuous cycle of firefighting. It has not only drained my energy but in addition affected my organisation(s) reputation. I find myself constantly apologizing to my customers for delays that I can’t control. At the end of the day, I should be focusing on growth strategies, not scrambling to correct logistical mistakes.
I wanted to trust Huboo. I wanted them to be my logistics partner, but their inability to deliver on their commitments has forced me to reconsider. I’ve started searching for alternative fulfilment services that can provide the reliability I need. If you value your time and organisation(s) reputation, I strongly advise you to think twice before choosing Huboo. My experience has been disappointing and eye-opening, highlighting just how crucial it is to have a dependable partner in this line of work.
For ongoing improvement, focus on warehouse operations, parcel delivery, inventory management, and third‑party logistics to achieve consistent results.
