Huboo are losing inventory
We lost a significant portion of our inventory over a year ago while it was stored in their warehouse. Initially, they claimed a police investigation was necessary before discussing further actions. It took them months to receive a response, and after even more waiting, we were shocked to see their report only accounted for 10% […]
Huboo At it again!
Unclear pricing strategies Unclear pricing strategies, hard to get access to the correct information. On closing the company – they would not release the goods. Have to stay in for 30 days, even though we had a buyer who was coming to collect the goods! I even offered to pay in advance my minimum monthly […]
Misleading information during sign-up
Misleading information during sign-upThorough verification of the products they can handle and ship during the account opening discussion is very positive. Once the account is open and running issues begin to appear and products are left stranded in their warehouse. Thorough verification of the products they can handle and ship during the account […]
Booking-in is slow and unreliable
Booking-in is slow and unreliableIt can take weeks or months to get stock unloaded and available for shipping. No explanations for the delays, some stock never appears. It can take weeks or months to get stock unloaded and available for shipping. No explanations for the delays, some stock never appears. What do other […]
Returns processing is terrible
Returns processing is terribleHuboo advertise they will handle returns. The returns are not logged, dont appear on the dashboard and are not reflected in the inventory data. A struggle to manage. Huboo advertise they will handle returns. Often the returns are not logged, dont appear on the dashboard and are not reflected in the inventory […]
Shipment tracking is useless
Shipment tracking is uselessShipment tracking was not regularly uploaded and if it was, it was inaccurate. Trying to get valid tracking numbers from support would take weeks, if any response at all Shipment tracking was not regularly uploaded and if it was, it was inaccurate. Trying to get valid tracking numbers from support would take […]
Billing inaccuracies
Billing inaccuraciesThe bills had to be carefully inspected each month because the charges were erratic. The same product would be billed at twice or triple the shipping charge. Getting a response from billing queries was difficult The bills had to be carefully inspected each month because the charges were erratic. The same product would be […]
Offboarding blackmail
Offboarding blackmailIn order to leave their service following repeated attempts by us to work it out, they request we sign a non disclosure agreement if we want any remaining stock back In order to leave their service following repeated attempts by us to work it out, they request we sign a non disclosure agreement if […]
Increasing prices
Increasing pricesThe contract states specified pricing for their different services. After a short time these greatly increase without a genuine explanation. The contract states specified pricing for their different services. After a short time these greatly increase without a genuine explanation. What do other customers say about Huboo? We are doing something about this, share […]
Slow or non-existent responses to support tickets
Lengthy delays resolving issuesResponses to support tickets are slow or non-existent leaving us stranded with no information or resolution Responses to support tickets are slow or non-existent leaving us stranded with no information or resolution What do other customers say about Huboo? We are doing something about this, share it here: Facebook Tumblr Threads Mastodon […]
