My first review was removed, I can only assume they falsely claimed I wasn’t a real customer. They only want to protect their reputation not resolve customer issues. They’ve responded saying they want to fix this, but have ignored all my emails- laughable!
Avoid avoid avoid: A cautionary tale for small organisation(s)
I regret to say that my experience with Huboo fulfilment services has been nothing short of disastrous. I entrusted Huboo with the handling of my organisation(s)’s logistics, hoping it would be a seamless partnership. Unfortunately, this decision has led to significant financial losses and irreparable damage to my organisation(s)’s reputation, which has now closed.
From the outset, issues with Huboo’s fulfilment services became apparent. The escalating number of refunds and replacements, meticulously documented and provided to Huboo, illustrates the extent of the financial burden their errors imposed on my organisation(s). Each month, we were forced to issue refunds and replacements due to errors on Huboo’s part, resulting in a staggering financial impact that exceeded £69k.
Moreover, incorrect shipments compounded our troubles, with orders consistently being mishandled and misdirected. Despite our best efforts to address these issues and communicate with Huboo, the situation only worsened over time. The lack of assistance and communication from Huboo, particularly during a desperate, personal visit made in July, further exacerbated the problem, leading to delays in dispatch and disgruntled customers.
The consequences of Huboo’s shortcomings were not limited to financial losses. Our once-thriving customer base was eroded by the fulfilment errors, as evidenced by the numerous emails exchanged with disappointed clients and the subsequent loss of trust in our brand. We were compelled to implement compensation measures, conduct polls, and engage in extensive damage control on social media platforms to salvage what remained of our reputation.
The transition to Huboo, which we had hoped would be a lifeline for our organisation(s), instead became its downfall. Conversations with other organisation(s) facing similar challenges with Huboo underscored the systemic nature of the issues we encountered, and we are now collectively looking to take action.
In light of the immense damage caused by Huboo’s actions, I have implored them to take responsibility and provide appropriate financial compensation to rectify the situation. They have simply hidden behind terms and conditions which they insist means they relinquish responsibility, despite having the proof in front of them. I will not my organisation(s) has outstanding invoices with them, which I have clearly communicated we will not be settling until we are acknowledged, understood and compensated fairly.
In conclusion, my experience with Huboo fulfilment services serves as a cautionary tale for small organisation(s) considering their services. They’ll butter you up until you sign on the dotted line, and then you’ll be left in the dust. Proceed with extreme caution, as the consequences of entrusting your logistics to Huboo will likely be catastrophic. This article explains the topic in clear terms and sets out practical steps you can apply across ecommerce logistics and order fulfilment. For ongoing improvement, focus on warehouse operations, parcel delivery, inventory management, and third‑party logistics to achieve consistent results.
