As a small business, I was drawn to Huboo because they presented themselves as a company that values and supports smaller clients. I don’t have massive volumes or high turnover, so I assumed they’d have no trouble managing my orders with the care and attention I was looking for. Unfortunately, it didn’t take long for that illusion to shatter. Right from the start, there were issues. Orders went out late, items were mislabeled, and there were even instances where products were damaged. It was as if they’d forgotten or, worse, simply ignored the basics of inventory and order management.
Reaching out to their customer service team has been an ordeal in itself. Each time, I’ve been told that my concerns will be “escalated,” but what that actually means is still unclear. Days, sometimes even weeks, pass without any follow-up, leaving me in the dark about when—or if—my issues will be addressed. The lack of communication has added an incredible amount of stress to my workday. Instead of freeing me up to focus on growth, Huboo has only increased my workload, turning what should be a straightforward process into a time-consuming hassle.
It’s hard to express just how disappointed I am. I wanted to trust Huboo, to rely on them as a partner that would support my business in fulfilling orders efficiently. But it feels like I’m doing their job for them, constantly checking and rechecking, following up on every small issue. It’s exhausting. If Huboo can’t handle the low order volume of a small business, I can’t imagine how they manage with larger accounts. At this point, I have no choice but to look for an alternative. I need a fulfillment service that respects my business, no matter its size, and Huboo has proven time and again that they are not that service.
