Huboo advertise they will handle returns. Often the returns are not logged, dont appear on the dashboard and are not reflected in the inventory data. A struggle to manage.
What do other customers say about Huboo?
Nectar Support
17:11 03 Jan 25
Huboo is a SCAM!
We do not sell stock to any distributors and found other sellers selling our goods. I am 100% confident that Huboo are scamming sellers out of their own goods and selling them on for a profit.
Explanation:
For the 100th time Huboo have lost a bunch of our stock and pointing the fingers at the couriers they use.
This time we requested a stock transfer from their own warehouses. Low and behold they lost over £3000 worth of stock and ‘kindly’ offered a refund of £100.
Note: We have been trying to get our stock out of Huboo for a month. To avoid them from losing it all and being made to pay for their mistakes we have sent it to a new 3PL in smaller shipments but every time we request a shipment to be sent we receive less stock than requested and they repeatedly point fingers at their own couriers.
We do not sell stock to any distributors and found other sellers selling our goods. I am 100% confident that Huboo are scamming sellers out of their own goods and selling them on for a profit.
Explanation:
For the 100th time Huboo have lost a bunch of our stock and pointing the fingers at the couriers they use.
This time we requested a stock transfer from their own warehouses. Low and behold they lost over £3000 worth of stock and ‘kindly’ offered a refund of £100.
Note: We have been trying to get our stock out of Huboo for a month. To avoid them from losing it all and being made to pay for their mistakes we have sent it to a new 3PL in smaller shipments but every time we request a shipment to be sent we receive less stock than requested and they repeatedly point fingers at their own couriers.
Ian Batten
15:42 30 Dec 24
Unfortunately customer service was abysmal after signing up. Onboarding is fantastic, at which point they ask you for a 5* review online. After that, customer service is non existent, can’t get an answer out of anyone, and continued price increases.
They’ve just gone into administration which doesn’t surprise me. Very promising, but failed on nearly every level post onboarding.
They’ve just gone into administration which doesn’t surprise me. Very promising, but failed on nearly every level post onboarding.
Esa Burki
23:56 10 Dec 24
Don’t know what’s happens to Huboo but they promised the world with their prices when we joined 2 years ago.
Since then it’s been notable price increase over price increase and now they’ve just lumped us with a £700 monthly minimum charge without barely any notice. 1 email, a week prior to the event is apparently sufficient notice to x7 their monthly costs.
Now you’re probably thinking oh just close the account. But nope they’ll charge you £80 to close the account (why, god knows). And then they will insist on a 30 days notice so they can charge you for the pleasure again.
You couldn’t honestly write this stuff up. And now I know I’m arguing with some kid who’s been told to not offer any refund despite their customers anger.
It’s clearly a ploy to see how many of their customers will be willing to take them to court over this and it’s probably a fair calculation that most won’t be because they don’t want the hassle.
DO NOT USE HUBOO!
Since then it’s been notable price increase over price increase and now they’ve just lumped us with a £700 monthly minimum charge without barely any notice. 1 email, a week prior to the event is apparently sufficient notice to x7 their monthly costs.
Now you’re probably thinking oh just close the account. But nope they’ll charge you £80 to close the account (why, god knows). And then they will insist on a 30 days notice so they can charge you for the pleasure again.
You couldn’t honestly write this stuff up. And now I know I’m arguing with some kid who’s been told to not offer any refund despite their customers anger.
It’s clearly a ploy to see how many of their customers will be willing to take them to court over this and it’s probably a fair calculation that most won’t be because they don’t want the hassle.
DO NOT USE HUBOO!
Micro E Support
23:04 10 Dec 24
I don't write negative reviews as I feel we all make mistakes but finally i am compelled to write one with my honest opinion in hope that this helps someone.
I've been with Huboo since June 2021. They will ask for a top notch google rating right after the onboarding process, why? Because they know they will get honest and poor feedback after one uses their services.
When we were looking for a 3PL service, we were assured that they are and will be our longterm partners with fixed and transparent pricing. We then increased our inventory trusting on them which turned out to be a nightmare for us. We felt trapped with so much inventory with them and incorrect information, poor customer services, billing faults, missing inventory, late deliveries and dissatisfied customers.
Consistent Price increases with Poor Services:
Over my tenure with them, there have been multiple price increases. However, in October 2024, they proposed a sudden price hike to £650 + VAT per month. Our business, once thriving, has experienced a sharp decline due to numerous errors by Huboo. Paying £650 would not have been an issue if they had not mishandled our products to the extent that we had to cease selling multiple items through them. While we strive to keep the business afloat, this sudden increase in price is highly demotivating. When we raised this issue, Donavan from customer service suggested contacting an alternative 3PL service named HUSTL. Upon contacting HUSTL, I discovered they are not a fulfilment service but merely an app that connects multiple marketplaces. This incident highlights a significant lack of knowledge and training among the staff in handling sensitive queries that impact our business. THEY DONT CARE ABOUT THEIR CUSTOMERS.
Fake commitments with courier charges: They make every attempt to charge higher than committed. We confirmed the shipping price with them for a high selling product and included the same in our final price of the product. After 6 months we noticed loss on the product and guess what, they had doubled the shipping charge even after we confirmed the charge with them before deciding the final pricing of the product. When escalated to them, I had to send multiple requests to them to which they finally said our product weighed as a small parcel, BUT at the time of shipping the weight increased due to the extra packaging which was not even needed on the products as they came pre-packed. It was frustrating that even after checking charges with them I was charged double because no one at Huboo knew the importance of correct pricing. Eventually we had to stop selling and remove the stock because double shipping charges made the pricing uncompetitive and we could not bear the losses anymore.
You pay for their mistakes: I stored a high-value product with them for over a year. Recently, when I sent another unit of the same dimensions, they informed me that they could no longer keep the item as it exceeded their weight limits. They forced a charge of £100 per week to store these two units temporarily (Sounded like a ransom). I explained that I had previously stored the same dimension product with them for over a year, to which they responded that it was "probably" a mistake. I confronted them, stating that I should have been informed of any changes to their dimension rules, especially since the product was booked on the Huboo portal weeks before its delivery. They could have refused the delivery if it did not comply with their rules. They stated that their manager was unavailable on the day and that the previous product was kept by mistake. Given the value of the items, my priority was to remove the product from their facility as they clearly stated they held no responsibility for it. Throughout this ordeal, they charged me over £200, and additionally, because I raised a case with them, they imposed a late payment fee of £25.
This is only half of what I've gone through and would take hours to write about it all but a sincere request to everyone "Please be VERY CAREFUL & CAUTIOUS" in choosing Huboo!!
I've been with Huboo since June 2021. They will ask for a top notch google rating right after the onboarding process, why? Because they know they will get honest and poor feedback after one uses their services.
When we were looking for a 3PL service, we were assured that they are and will be our longterm partners with fixed and transparent pricing. We then increased our inventory trusting on them which turned out to be a nightmare for us. We felt trapped with so much inventory with them and incorrect information, poor customer services, billing faults, missing inventory, late deliveries and dissatisfied customers.
Consistent Price increases with Poor Services:
Over my tenure with them, there have been multiple price increases. However, in October 2024, they proposed a sudden price hike to £650 + VAT per month. Our business, once thriving, has experienced a sharp decline due to numerous errors by Huboo. Paying £650 would not have been an issue if they had not mishandled our products to the extent that we had to cease selling multiple items through them. While we strive to keep the business afloat, this sudden increase in price is highly demotivating. When we raised this issue, Donavan from customer service suggested contacting an alternative 3PL service named HUSTL. Upon contacting HUSTL, I discovered they are not a fulfilment service but merely an app that connects multiple marketplaces. This incident highlights a significant lack of knowledge and training among the staff in handling sensitive queries that impact our business. THEY DONT CARE ABOUT THEIR CUSTOMERS.
Fake commitments with courier charges: They make every attempt to charge higher than committed. We confirmed the shipping price with them for a high selling product and included the same in our final price of the product. After 6 months we noticed loss on the product and guess what, they had doubled the shipping charge even after we confirmed the charge with them before deciding the final pricing of the product. When escalated to them, I had to send multiple requests to them to which they finally said our product weighed as a small parcel, BUT at the time of shipping the weight increased due to the extra packaging which was not even needed on the products as they came pre-packed. It was frustrating that even after checking charges with them I was charged double because no one at Huboo knew the importance of correct pricing. Eventually we had to stop selling and remove the stock because double shipping charges made the pricing uncompetitive and we could not bear the losses anymore.
You pay for their mistakes: I stored a high-value product with them for over a year. Recently, when I sent another unit of the same dimensions, they informed me that they could no longer keep the item as it exceeded their weight limits. They forced a charge of £100 per week to store these two units temporarily (Sounded like a ransom). I explained that I had previously stored the same dimension product with them for over a year, to which they responded that it was "probably" a mistake. I confronted them, stating that I should have been informed of any changes to their dimension rules, especially since the product was booked on the Huboo portal weeks before its delivery. They could have refused the delivery if it did not comply with their rules. They stated that their manager was unavailable on the day and that the previous product was kept by mistake. Given the value of the items, my priority was to remove the product from their facility as they clearly stated they held no responsibility for it. Throughout this ordeal, they charged me over £200, and additionally, because I raised a case with them, they imposed a late payment fee of £25.
This is only half of what I've gone through and would take hours to write about it all but a sincere request to everyone "Please be VERY CAREFUL & CAUTIOUS" in choosing Huboo!!
Sufyan
15:35 30 Oct 24
Terrible business. Communication gets very bad once you sign up with them, they charge ridiculous prices and quite frankly I would not recommend anyone using them.
After I cancelled my subscription with them, they refused to cancel and delayed communication for over 6 weeks and then tried to charge me for this time of delay.
They try to have phone calls instead of writted emails to cover any promises made.
After I cancelled my subscription with them, they refused to cancel and delayed communication for over 6 weeks and then tried to charge me for this time of delay.
They try to have phone calls instead of writted emails to cover any promises made.
Frank Zwecker
15:47 29 Oct 24
I have been working with Huboo for years, almost from the time they started their business. At the beginning it was nice to work with them, despite minor quirks. There was a personal contact person that solved all the issues. But throughout the years it become a distant company to me, no one really cared any more - except for constant price increases and new plans I never understood. On 1 October 2024, with 1 month notice, they decided to introduce a minum fee of £650 per month from 1 November 2024 onwards. Obviously it didn´t matter to them if a customer was with them for years, so I had to quit their service short term. This caused some trouble to me, but nevertheless they will charge a kind of closing fee for shipping back the remaining stock and other services I again do not understand. After all: disappointing.
Pete Roe
09:30 21 Oct 24
Have used for five years. Used to be good. Have got worse and worse. They call themselves a technology company but their software is bad. Customer service is very poor (Apart from Donovan.)
Dr Merrowinger
20:11 05 Oct 24
What kind of business model this is?
Easy: send them your stock and register for bankruptcy. Not sure that this company will exist for another month. They have been advertising their free storage and no price increases- however did it anyway. If you want to talk to the sales team in German- forget it- there is not a single sales person left who speaks German. How come? This company has only British People which are not bounding to the EU law.
Oh the „ ultimate ratio“ was a mail from the UK Customer Services to remove my negative review to wipe the price increase 🤡
Easy: send them your stock and register for bankruptcy. Not sure that this company will exist for another month. They have been advertising their free storage and no price increases- however did it anyway. If you want to talk to the sales team in German- forget it- there is not a single sales person left who speaks German. How come? This company has only British People which are not bounding to the EU law.
Oh the „ ultimate ratio“ was a mail from the UK Customer Services to remove my negative review to wipe the price increase 🤡
jodie zitren
11:31 02 Oct 24
Zero stars if I could give - the absolute worst fulfillment company you could work with. They will drive any small business into the ground with their poor customer service (no one gets back to you), endless mistakes made which will cost you clients and sudden pricing changes with no notice given in advance.
Joshua van den Hurk
14:01 12 Aug 24
Last year we decided to work with Huboo for our fulfilment. It's been a mistake that I wouldn't recommend someone else to follow. Firstly, they gave us rates that turned out to good to be true. With pricing that they wanted to increase with a significant amount soon after we onboarded, cut-off times they never realized and a poor customer service. Usually, I'm not one to write bad reviews, but I'd highly recommend you to refrain from working with Huboo.
Caroline Towning
12:41 11 Jul 24
A nightmare do not use. They send out the wrong parcels, they send out empty boxes with no products. The onboarding is a horrendous- I have ran my company for 3 years and in the last 3 weeks with them I have had a sea of mishaps and unhappy customers- AVOID this company at all costs
Olivia P
08:34 24 May 24
Incredibly poor service. I hate to leave negative reviews but after multiple consecutive issues with Huboo, each time it has been so poorly resolved by their team. They are sending the wrong items to our customers, then telling u to re-create orders in the system as if they cannot correct their own mistake?! I am a really busy business owner and don't have time to correct their mistakes on a monthly basis due to the shortfalls of Huboo staff. They have also been shipping our items with the boxes inside out, despite having our request at time of onboarding and already been corrected once before. Nobody has reached out to re-assure me this has for the 2nd time been corrected still and it's been over a week since I notified them of this issue. I ask to speak to the senior management every time and get nothing back. I am incredibly disappointed after the onboarding team did such a good job and am still awaiting senior management to reach out.
OLIVIEREWILSON Skin
03:44 22 May 24
A very professional efficient organisation. I have two fulfilment centres and needed support getting set up on their platform to ensure orders weren't duplicated. They were able to integrate with all my distribution channels including Amazon. A particular shout out to Richard Mahony for his attention to detail, responsiveness with all queries and going the extra mile to help my business. Thank you.
James Silverman
15:27 01 May 24
I would give 5 stars to Suzanne in customer service who has been very helpful assisting me to resolve an urgent issue, however, my experience with Huboo has been 1 star.
I was mis-sold and promised free storage for 2 months but it’s sneaky deceptive wording that other customers have fallen victim to as well , the service has not been good, so bureaucratic and most staff lacking in common sense, constantly being upsold Huboo Extra and their prices have just increased considerably. I would not have signed up and will likely change 3PL unless services are greatly improved.
I was mis-sold and promised free storage for 2 months but it’s sneaky deceptive wording that other customers have fallen victim to as well , the service has not been good, so bureaucratic and most staff lacking in common sense, constantly being upsold Huboo Extra and their prices have just increased considerably. I would not have signed up and will likely change 3PL unless services are greatly improved.
Sabi Malik
11:31 09 Apr 24
Completely messed up orders (including mine) for a small business on tiktok. Avoid.
gamer7k
17:06 06 Apr 24
Awful. Cancelled out contract with one
months notice as they needed the space for other customers. Don’t use them if you are a small business. Companies like this will
make you stay small.
months notice as they needed the space for other customers. Don’t use them if you are a small business. Companies like this will
make you stay small.
Paw Prints
15:58 06 Apr 24
I am shocked by the reviews, I wish I had read them sooner. Please please read before using this company. All the newest reviews are 1*. What does that tell you. they will destroy your small business as they have done to many others.
Hair Growth Products
15:01 06 Apr 24
15 REASONS WHY YOU SHOULD AVOID HUBOO AT ALL COSTS (ESPECIALLY IF YOU SELL ON SHOPIFY AND TIKTOK SHOP)
This is the biggest mistake I have made in my business career to date, please please don’t make the same mistake as me.
1. They claim to have a 99% accuracy rate but every single order received by customers so far has had a missing or incorrect item.
2. Guess who will be covering the cost to send out the correct items? Yep you guessed it, I will be paying for their mistakes.
3. They claim they will save you time, but I’ve had to spend the morning apologising to customers for incorrect orders.
4. They claim to offer a same day dispatch before 2pm yet it is Saturday today and they have not fulfilled my orders from Tuesday. I have 220 overdue orders and 100+ unhappy customer messages.
5. They totally destroyed my company in ONE week. I have never, ever provided such a poor service when my orders were done by staff in-house. I switched to Huboo - a PROFESSIONAL FULFILMENT COMPANY - and within a week they have caused my service to plummet.
6. This one is actually laughable: they sent me an email, proudly saying they’d done 300 orders between 7am-5pm. My staff member used to do 300 orders in 4 hours.
7. Majority of these 300 orders have not even been handed over and are now overdue. The ones that have been done were incorrect. I switched for a better service. Very confused.
8. Marta messed me around telling me they could use certain labels and then telling me they couldnt that same day, making really ridiculous excuses. How hard is it to print out and stick on a pre-paid label? I believe they did this as they wanted me to pay extra.
9. Alex Betts gets you on board by talking the talk and quoting stats (now I wonder - where are these stats from?) He is your point of contact then completely disappears once you sign on with them, not so much as even a good luck thanks for signing with us. He has ignored all my emails despite me making him aware of all the problems.
10. Poor marta is clearly rushed off her feet. Barely responds to emails and is very uncontactable. I used to do customer success in tech start ups managing 1mil+ worth of accounts and I was still able to read and respond to customers. She is all over the place and needs support.
11. Each account needs a proper, experienced account manager. Marta is meant to be customer success yet she is packing orders. She is really nice but to be frank she is super unhelpful and has no clue what is going on, telling me a lot of misinformation.
12. They make false claims.. I do not believe they have tiktok clients as they advised me incorrectly on how to connect my Tiktok shop with their platform and it didn’t work, causing huge problems with the orders. I had to advise them on how to connect the platforms correctly, which was shocking. How can I, the customer, tell them how to connect their own platform with TikTok?
13. I will be passing on my feedback to my tiktok account manager as apparently they are a tiktokshop partner but I have no idea how when they don’t understand that TikTok orders have a 2 day SLA. Their lateness has caused my shop rating to fall from 4.8 to 4.3 in a week. Never ever had this issue before.
14. Who is packing these orders? After setting up every single SKU and ensuring every carton they received was labelled correctly they messed up so many orders.
15. Absolutely NO support. No one is online so when things are going wrong there is no one to help.
My advice would be search for a company with decent google reviews, Huboo seem to be paying people for trustpilot reviews, as some of the reviews on there say this. I went with Huboo as they were the cheapest but you get what you pay for and it is my biggest regret.
This is the biggest mistake I have made in my business career to date, please please don’t make the same mistake as me.
1. They claim to have a 99% accuracy rate but every single order received by customers so far has had a missing or incorrect item.
2. Guess who will be covering the cost to send out the correct items? Yep you guessed it, I will be paying for their mistakes.
3. They claim they will save you time, but I’ve had to spend the morning apologising to customers for incorrect orders.
4. They claim to offer a same day dispatch before 2pm yet it is Saturday today and they have not fulfilled my orders from Tuesday. I have 220 overdue orders and 100+ unhappy customer messages.
5. They totally destroyed my company in ONE week. I have never, ever provided such a poor service when my orders were done by staff in-house. I switched to Huboo - a PROFESSIONAL FULFILMENT COMPANY - and within a week they have caused my service to plummet.
6. This one is actually laughable: they sent me an email, proudly saying they’d done 300 orders between 7am-5pm. My staff member used to do 300 orders in 4 hours.
7. Majority of these 300 orders have not even been handed over and are now overdue. The ones that have been done were incorrect. I switched for a better service. Very confused.
8. Marta messed me around telling me they could use certain labels and then telling me they couldnt that same day, making really ridiculous excuses. How hard is it to print out and stick on a pre-paid label? I believe they did this as they wanted me to pay extra.
9. Alex Betts gets you on board by talking the talk and quoting stats (now I wonder - where are these stats from?) He is your point of contact then completely disappears once you sign on with them, not so much as even a good luck thanks for signing with us. He has ignored all my emails despite me making him aware of all the problems.
10. Poor marta is clearly rushed off her feet. Barely responds to emails and is very uncontactable. I used to do customer success in tech start ups managing 1mil+ worth of accounts and I was still able to read and respond to customers. She is all over the place and needs support.
11. Each account needs a proper, experienced account manager. Marta is meant to be customer success yet she is packing orders. She is really nice but to be frank she is super unhelpful and has no clue what is going on, telling me a lot of misinformation.
12. They make false claims.. I do not believe they have tiktok clients as they advised me incorrectly on how to connect my Tiktok shop with their platform and it didn’t work, causing huge problems with the orders. I had to advise them on how to connect the platforms correctly, which was shocking. How can I, the customer, tell them how to connect their own platform with TikTok?
13. I will be passing on my feedback to my tiktok account manager as apparently they are a tiktokshop partner but I have no idea how when they don’t understand that TikTok orders have a 2 day SLA. Their lateness has caused my shop rating to fall from 4.8 to 4.3 in a week. Never ever had this issue before.
14. Who is packing these orders? After setting up every single SKU and ensuring every carton they received was labelled correctly they messed up so many orders.
15. Absolutely NO support. No one is online so when things are going wrong there is no one to help.
My advice would be search for a company with decent google reviews, Huboo seem to be paying people for trustpilot reviews, as some of the reviews on there say this. I went with Huboo as they were the cheapest but you get what you pay for and it is my biggest regret.
Miriam
14:36 06 Apr 24
Please please read reviews before using this company. I wish I had. Huboo single handedly destroyed my growing small business in a week.
Huboo claim to have a 99% accuracy rate. Tell me why every single order received by my customers has had missing or broken items. We have never had these issues before when we did it in house.
They were also supposed to save me time. Again, tell me why I have spent the best part of 2 hours dealing with angry customers over incorrect orders.
Tell me why 220 orders are sat on the system, now flagged by the platform I sell on for 'late shipment'. Customers have been waiting over a week for their orders from a company who purports to dispatch same day before 2pm.
They have destroyed my shop rating. I have never encountered such a poor, unprofessional service with no idea on packing orders yet they are a professional fulfilment company? Make it make sense.
Huboo claim to have a 99% accuracy rate. Tell me why every single order received by my customers has had missing or broken items. We have never had these issues before when we did it in house.
They were also supposed to save me time. Again, tell me why I have spent the best part of 2 hours dealing with angry customers over incorrect orders.
Tell me why 220 orders are sat on the system, now flagged by the platform I sell on for 'late shipment'. Customers have been waiting over a week for their orders from a company who purports to dispatch same day before 2pm.
They have destroyed my shop rating. I have never encountered such a poor, unprofessional service with no idea on packing orders yet they are a professional fulfilment company? Make it make sense.
Molly and Harry Clarke
20:18 04 Apr 24
DO NOT USE !!!!
I regret to say that my experience with Huboo fulfilment services has been nothing short of disastrous. I entrusted Huboo with the handling of my business's logistics, hoping it would be a seamless partnership. Unfortunately, this decision has led to significant financial losses and irreparable damage to my business's reputation, which has now closed.
From the outset, issues with Huboo's fulfilment services became apparent. The escalating number of refunds and replacements, meticulously documented and provided to Huboo, illustrates the extent of the financial burden their errors imposed on my business. Each month, we were forced to issue refunds and replacements due to errors on Huboo's part, resulting in a staggering financial impact that exceeded £69k.
Moreover, incorrect shipments compounded our troubles, with orders consistently being mishandled and misdirected. Despite our best efforts to address these issues and communicate with Huboo, the situation only worsened over time. The lack of assistance and communication from Huboo, particularly during a desperate, personal visit made in July, further exacerbated the problem, leading to delays in dispatch and disgruntled customers.
The consequences of Huboo's shortcomings were not limited to financial losses. Our once-thriving customer base was eroded by the fulfilment errors, as evidenced by the numerous emails exchanged with disappointed clients and the subsequent loss of trust in our brand. We were compelled to implement compensation measures, conduct polls, and engage in extensive damage control on social media platforms to salvage what remained of our reputation.
The transition to Huboo, which we had hoped would be a lifeline for our business, instead became its downfall. Conversations with other businesses facing similar challenges with Huboo underscored the systemic nature of the issues we encountered, and we are now collectively looking to take action.
In light of the immense damage caused by Huboo's actions, I have implored them to take responsibility and provide appropriate financial compensation to rectify the situation. They have simply hidden behind terms and conditions which they insist means they relinquish responsibility, despite having the proof in front of them. I will not my business has outstanding invoices with them, which I have clearly communicated we will not be settling until we are acknowledged, understood and compensated fairly.
In conclusion, my experience with Huboo fulfilment services serves as a cautionary tale for small businesses considering their services. They'll butter you up until you sign on the dotted line, and then you'll be left in the dust. Proceed with extreme caution, as the consequences of entrusting your logistics to Huboo will likely be catastrophic.
I regret to say that my experience with Huboo fulfilment services has been nothing short of disastrous. I entrusted Huboo with the handling of my business's logistics, hoping it would be a seamless partnership. Unfortunately, this decision has led to significant financial losses and irreparable damage to my business's reputation, which has now closed.
From the outset, issues with Huboo's fulfilment services became apparent. The escalating number of refunds and replacements, meticulously documented and provided to Huboo, illustrates the extent of the financial burden their errors imposed on my business. Each month, we were forced to issue refunds and replacements due to errors on Huboo's part, resulting in a staggering financial impact that exceeded £69k.
Moreover, incorrect shipments compounded our troubles, with orders consistently being mishandled and misdirected. Despite our best efforts to address these issues and communicate with Huboo, the situation only worsened over time. The lack of assistance and communication from Huboo, particularly during a desperate, personal visit made in July, further exacerbated the problem, leading to delays in dispatch and disgruntled customers.
The consequences of Huboo's shortcomings were not limited to financial losses. Our once-thriving customer base was eroded by the fulfilment errors, as evidenced by the numerous emails exchanged with disappointed clients and the subsequent loss of trust in our brand. We were compelled to implement compensation measures, conduct polls, and engage in extensive damage control on social media platforms to salvage what remained of our reputation.
The transition to Huboo, which we had hoped would be a lifeline for our business, instead became its downfall. Conversations with other businesses facing similar challenges with Huboo underscored the systemic nature of the issues we encountered, and we are now collectively looking to take action.
In light of the immense damage caused by Huboo's actions, I have implored them to take responsibility and provide appropriate financial compensation to rectify the situation. They have simply hidden behind terms and conditions which they insist means they relinquish responsibility, despite having the proof in front of them. I will not my business has outstanding invoices with them, which I have clearly communicated we will not be settling until we are acknowledged, understood and compensated fairly.
In conclusion, my experience with Huboo fulfilment services serves as a cautionary tale for small businesses considering their services. They'll butter you up until you sign on the dotted line, and then you'll be left in the dust. Proceed with extreme caution, as the consequences of entrusting your logistics to Huboo will likely be catastrophic.
Molly
20:14 04 Apr 24
Update Two: THEY DO NOT WANT TO MAKE AMENDS. I HAVE EMAILED AND NEVER HAD A REPLY. STILL AVOID!
Avoid avoid avoid: A cautionary tale for small businesses
I regret to say that my experience with Huboo fulfilment services has been nothing short of disastrous. I entrusted Huboo with the handling of my business's logistics, hoping it would be a seamless partnership. Unfortunately, this decision has led to significant financial losses and irreparable damage to my business's reputation, which has now closed.
From the outset, issues with Huboo's fulfilment services became apparent. The escalating number of refunds and replacements, meticulously documented and provided to Huboo, illustrates the extent of the financial burden their errors imposed on my business. Each month, we were forced to issue refunds and replacements due to errors on Huboo's part, resulting in a staggering financial impact that exceeded £69k.
Moreover, incorrect shipments compounded our troubles, with orders consistently being mishandled and misdirected. Despite our best efforts to address these issues and communicate with Huboo, the situation only worsened over time. The lack of assistance and communication from Huboo, particularly during a desperate, personal visit made in July, further exacerbated the problem, leading to delays in dispatch and disgruntled customers.
The consequences of Huboo's shortcomings were not limited to financial losses. Our once-thriving customer base was eroded by the fulfilment errors, as evidenced by the numerous emails exchanged with disappointed clients and the subsequent loss of trust in our brand. We were compelled to implement compensation measures, conduct polls, and engage in extensive damage control on social media platforms to salvage what remained of our reputation.
The transition to Huboo, which we had hoped would be a lifeline for our business, instead became its downfall. Conversations with other businesses facing similar challenges with Huboo underscored the systemic nature of the issues we encountered, and we are now collectively looking to take action.
In light of the immense damage caused by Huboo's actions, I have implored them to take responsibility and provide appropriate financial compensation to rectify the situation. They have simply hidden behind terms and conditions which they insist means they relinquish responsibility, despite having the proof in front of them. I will not my business has outstanding invoices with them, which I have clearly communicated we will not be settling until we are acknowledged, understood and compensated fairly.
In conclusion, my experience with Huboo fulfilment services serves as a cautionary tale for small businesses considering their services. They'll butter you up until you sign on the dotted line, and then you'll be left in the dust. Proceed with extreme caution, as the consequences of entrusting your logistics to Huboo will likely be catastrophic.
UPDATE: I have tried to contact Huboo to 'continue to resolve' this with them. No replies.
Avoid avoid avoid: A cautionary tale for small businesses
I regret to say that my experience with Huboo fulfilment services has been nothing short of disastrous. I entrusted Huboo with the handling of my business's logistics, hoping it would be a seamless partnership. Unfortunately, this decision has led to significant financial losses and irreparable damage to my business's reputation, which has now closed.
From the outset, issues with Huboo's fulfilment services became apparent. The escalating number of refunds and replacements, meticulously documented and provided to Huboo, illustrates the extent of the financial burden their errors imposed on my business. Each month, we were forced to issue refunds and replacements due to errors on Huboo's part, resulting in a staggering financial impact that exceeded £69k.
Moreover, incorrect shipments compounded our troubles, with orders consistently being mishandled and misdirected. Despite our best efforts to address these issues and communicate with Huboo, the situation only worsened over time. The lack of assistance and communication from Huboo, particularly during a desperate, personal visit made in July, further exacerbated the problem, leading to delays in dispatch and disgruntled customers.
The consequences of Huboo's shortcomings were not limited to financial losses. Our once-thriving customer base was eroded by the fulfilment errors, as evidenced by the numerous emails exchanged with disappointed clients and the subsequent loss of trust in our brand. We were compelled to implement compensation measures, conduct polls, and engage in extensive damage control on social media platforms to salvage what remained of our reputation.
The transition to Huboo, which we had hoped would be a lifeline for our business, instead became its downfall. Conversations with other businesses facing similar challenges with Huboo underscored the systemic nature of the issues we encountered, and we are now collectively looking to take action.
In light of the immense damage caused by Huboo's actions, I have implored them to take responsibility and provide appropriate financial compensation to rectify the situation. They have simply hidden behind terms and conditions which they insist means they relinquish responsibility, despite having the proof in front of them. I will not my business has outstanding invoices with them, which I have clearly communicated we will not be settling until we are acknowledged, understood and compensated fairly.
In conclusion, my experience with Huboo fulfilment services serves as a cautionary tale for small businesses considering their services. They'll butter you up until you sign on the dotted line, and then you'll be left in the dust. Proceed with extreme caution, as the consequences of entrusting your logistics to Huboo will likely be catastrophic.
UPDATE: I have tried to contact Huboo to 'continue to resolve' this with them. No replies.
Susan Daker
20:28 14 Mar 24
Next level awful. Overcharging repeatedly, customer services that have no clue and adding in a ton of extra charges that were never quoted up front.
In a nutshell, a parcel that would cost me about £2.21 to send via my own carrier agreements (royal mail, evri, dpd) I am being charged all in £8.48 PER ORDER with all the extra fees they add in. Losing money on every order because of this.
Example: one baby romper that weighs 175gm, they have entered into their system at 17.5 KILOGRAMS! Every time it ships i am wacked with a £15 postage charge which is more than i sell the item at.
Can't wait to remove my stock from them.
In a nutshell, a parcel that would cost me about £2.21 to send via my own carrier agreements (royal mail, evri, dpd) I am being charged all in £8.48 PER ORDER with all the extra fees they add in. Losing money on every order because of this.
Example: one baby romper that weighs 175gm, they have entered into their system at 17.5 KILOGRAMS! Every time it ships i am wacked with a £15 postage charge which is more than i sell the item at.
Can't wait to remove my stock from them.
Perfumes Of London
15:12 14 Mar 24
Disappointing Fulfillment: Dealing with this company proved to be an exercise in patience due to fulfillment frustrations. From missed delivery deadlines and poor performance to communication breakdowns, the experience left us feeling very sour.
Henry Warden
18:28 11 Mar 24
Huboo customer since 2020, unfortunately this is 2024 and Huboo is not the company it was then, but has deteriorated severely. Huboo company growth seems to now be funded by overbilling. Since signing up as a HUBOO customer in 2020,minimum billing went from basically non existant to £375 per month and then raised very shortly afterwards to the current £650. This means that you will now be charged £650 per month MINIMUM even if no packages are shipped.
It's standard on marketplaces to offer a discount for multiple items shipped as a single order, but BE WARY as Huboo charges a packaging fee for sending 2 items in the same package, and also double shipping as well. So if you sell 10 small lightweight items, Huboo will charge you a packaging fee for each item, as well as 10 times as much to ship one single box that now contains 10 items.
Huboo no longer respects package sizing, when I have shipped in letter sized items, Huboo often changed them to their much more expensive small paket rate even months afterwards, so you can forget the idea that your thin lightweight letter sized items will be billed at their originally agreed large letter rate but rather overbilled as a MUCH more expensive small paket rate. In my case, I wasn't informed at all, and only noticed when my bill was over twice that it should have been.
I would not recommend Huboo to anyone who has any other choice for their fulfillment needs. Overbilling has become RAMPANT, and no problems are corrected. If you decide to leave, you'll also have to pay a heavy surcharge to recover your goods. All while paying a minimum of £650 per month until you succeed in leaving Huboo.
My advice for new customers is to stay away, and not be fooled by Huboos overfriendly onboarding team. Huboo doesn't seem to be a viable choice for startups as they may have been in the beginning. Customer retention, it seems, is no longer important to Huboo.
It's standard on marketplaces to offer a discount for multiple items shipped as a single order, but BE WARY as Huboo charges a packaging fee for sending 2 items in the same package, and also double shipping as well. So if you sell 10 small lightweight items, Huboo will charge you a packaging fee for each item, as well as 10 times as much to ship one single box that now contains 10 items.
Huboo no longer respects package sizing, when I have shipped in letter sized items, Huboo often changed them to their much more expensive small paket rate even months afterwards, so you can forget the idea that your thin lightweight letter sized items will be billed at their originally agreed large letter rate but rather overbilled as a MUCH more expensive small paket rate. In my case, I wasn't informed at all, and only noticed when my bill was over twice that it should have been.
I would not recommend Huboo to anyone who has any other choice for their fulfillment needs. Overbilling has become RAMPANT, and no problems are corrected. If you decide to leave, you'll also have to pay a heavy surcharge to recover your goods. All while paying a minimum of £650 per month until you succeed in leaving Huboo.
My advice for new customers is to stay away, and not be fooled by Huboos overfriendly onboarding team. Huboo doesn't seem to be a viable choice for startups as they may have been in the beginning. Customer retention, it seems, is no longer important to Huboo.
floor van veen
02:44 13 Feb 24
DON'T USE HUBOO
unimaginably bad in every possible way. Everything that can go wrong goes wrong, bad customer service. When we left HUBOO and got our stock shipped to use we found a suspiciously amount of boxes empty 🤨
unimaginably bad in every possible way. Everything that can go wrong goes wrong, bad customer service. When we left HUBOO and got our stock shipped to use we found a suspiciously amount of boxes empty 🤨
Emily Mann
20:50 30 Jan 24
Their EU online portal is useless. Orders, stock and inventory do not sync up. They will not book in stock. You cannot see a clear picture of what you have. They use random P numbers so your inventory never syncs with what you have in your store. I have lost months of salaries in a repeatable black hole of doom of three people full time manually updating and syncing and following steps for it to revert back to broken. I get passed around their team members, then ghosted. I tried the UK helpdesk and that's not worked. We have orders from 8 months ago sat that they will not match up and I'm too scared to send any more stock as it will just get lost like all the rest, or the package returned as all stock sent would be sent back even when paperwork and DDP was done. All the time and investment cost hundreds of thousands and the people whose EU orders became trapped in the Brexit customs saga were messed around even more, it's ruined the experience of so many of our clients the damage to reputation is unquantifiable, and the losses to remove, remake and resend from another site is astronomical. It's been an awful experience and a complete black hole. Unless you have one or two SKUs they cannot cope. I still have hundreds of orders stuck with them and the stock for 8 months. I've had no meaningful action, and they took 4 months to find the palette delivery of the stock, which is still not checked in or assigned. I cannot quantify the losses but it's in the hundreds of thousands from the associated fall out.
James Joseph
17:25 29 Jan 24
The worst fulfilment company I have ever dealt with. Their billing is a complete mess, will overcharge you, then take months to sort it out, whilst charging you interest. Their packing spec has failed multiple times for us, technical failures with the correct shipping methods, the list goes on. Unbelievable really. I'm not sure there's an avenue or part of their business that hasn't failed for us.
Marko
14:08 05 Dec 23
Amazon sellers beware!
We are a ecommerce brand operating on Shopify and Amazon and once trusted Huboo, lured by their enticing promise of Seller Fulfilled Prime (SFP). Initially, their words were promosing, leaving us impressed. But as time unraveled, so did our trust.
Promises were made, but promises were broken. Despite our patience, errors piled up like unpaid bills. We extended chances and our patience, but the issues persisted. We knocked on customer service's door, but it seemed no one was home. Donovan, Ben Davis and the rest, were you listening or just pretending to? Or is Huboo's hierarchy deaf to its customers’ cries?
Invoices arrived, not just incorrect, but catastrophically wrong, shattering our trust even further. We spent months trying to make them see their own mistake. Shifting the errors back and forth between different stakeholders within the company. Did they acknowledge it? Finally, Yes. Did they apologize? Never, No. It seemed in their world, errors were brushed aside like inconsequential dust motes, as if this was just another day at the office.
Huboo, your lack of accountability cut deeper than any mistake could. Imagine, losing Amazon FBA Prime and the buybox status not once, but multiple times, due to Huboo's wrong turns and delayed deliveries. The very SFP that led us to their door became a mirage, a promise unfulfilled. The unexpected price hikes felt like highway robbery, leaving us questioning, where's the integrity?
In desperation, we reached out to Huboo's CEO Martin via LinkedIn. Why? Because customer service, which should be the heartbeat of any business, failed to escalate our concerns. Is this how Huboo operates? Is this the partnership they preach? Even after finally e
Ecommerce comrades, learn from our journey. We shared this tale not out of spite, but as a cautionary note. Huboo, once promising, now a letdown. Choose your fulfillment partners wisely; let not Huboos charmingness via phone blind you to the truth of inaction beneath. We switched back to FBA after this horrible experience. It’s a tough world out there, and in business, trust is the currency. Huboo, you left us bankrupt. Buyer beware. ⚠️ #EcommerceWarning #HubooDisappointment
We are a ecommerce brand operating on Shopify and Amazon and once trusted Huboo, lured by their enticing promise of Seller Fulfilled Prime (SFP). Initially, their words were promosing, leaving us impressed. But as time unraveled, so did our trust.
Promises were made, but promises were broken. Despite our patience, errors piled up like unpaid bills. We extended chances and our patience, but the issues persisted. We knocked on customer service's door, but it seemed no one was home. Donovan, Ben Davis and the rest, were you listening or just pretending to? Or is Huboo's hierarchy deaf to its customers’ cries?
Invoices arrived, not just incorrect, but catastrophically wrong, shattering our trust even further. We spent months trying to make them see their own mistake. Shifting the errors back and forth between different stakeholders within the company. Did they acknowledge it? Finally, Yes. Did they apologize? Never, No. It seemed in their world, errors were brushed aside like inconsequential dust motes, as if this was just another day at the office.
Huboo, your lack of accountability cut deeper than any mistake could. Imagine, losing Amazon FBA Prime and the buybox status not once, but multiple times, due to Huboo's wrong turns and delayed deliveries. The very SFP that led us to their door became a mirage, a promise unfulfilled. The unexpected price hikes felt like highway robbery, leaving us questioning, where's the integrity?
In desperation, we reached out to Huboo's CEO Martin via LinkedIn. Why? Because customer service, which should be the heartbeat of any business, failed to escalate our concerns. Is this how Huboo operates? Is this the partnership they preach? Even after finally e
Ecommerce comrades, learn from our journey. We shared this tale not out of spite, but as a cautionary note. Huboo, once promising, now a letdown. Choose your fulfillment partners wisely; let not Huboos charmingness via phone blind you to the truth of inaction beneath. We switched back to FBA after this horrible experience. It’s a tough world out there, and in business, trust is the currency. Huboo, you left us bankrupt. Buyer beware. ⚠️ #EcommerceWarning #HubooDisappointment
Zo Z.
20:24 28 Nov 23
A nightmare to say the least.
The incompetence is honestly unreal. The customer service team is great at making you feel like they will get the job done but in the end it doesn't happen. You get bounced around from rep to rep and when you ask for a manager ... ha, good luck! We asked for a manager at least 5 times for an issue that had been unresolved for MONTHS (yes, months) but regardless, they never let us speak to one.
I have a laundry list of all the things Huboo managed to do wrong but here are a few examples:
- They wrongfully charged us, we had to push customer service for months to get a resolution. They never caught the problem until we insisted over and over again then they FINALLY found the issue.
- We lost our buy box with Amazon and Huboo kept failing deliveries for Amazon seller fulfilled prime service.
- In the end they didn't prep our goods for Amazon FBA, they threw everything together all mixed and unlabelled onto pallets. They refused to rework and blamed us for not telling them prior to off boarding that we were sending to Amazon yet failed to tell us that the Amazon process even existed (they knew we were Amazon sellers), we had to find another company to rework and ship the goods which cost us thousands.
Do yourself a favor and chose another 3PL.
The incompetence is honestly unreal. The customer service team is great at making you feel like they will get the job done but in the end it doesn't happen. You get bounced around from rep to rep and when you ask for a manager ... ha, good luck! We asked for a manager at least 5 times for an issue that had been unresolved for MONTHS (yes, months) but regardless, they never let us speak to one.
I have a laundry list of all the things Huboo managed to do wrong but here are a few examples:
- They wrongfully charged us, we had to push customer service for months to get a resolution. They never caught the problem until we insisted over and over again then they FINALLY found the issue.
- We lost our buy box with Amazon and Huboo kept failing deliveries for Amazon seller fulfilled prime service.
- In the end they didn't prep our goods for Amazon FBA, they threw everything together all mixed and unlabelled onto pallets. They refused to rework and blamed us for not telling them prior to off boarding that we were sending to Amazon yet failed to tell us that the Amazon process even existed (they knew we were Amazon sellers), we had to find another company to rework and ship the goods which cost us thousands.
Do yourself a favor and chose another 3PL.
