FAQ
Is Huboo reliable for ecommerce order fulfilment?
Many users report inconsistent service levels with Huboo. Common complaints include delayed dispatches, poor stock handling, and unreliable communication. While some customers have positive experiences, others find Huboo’s reliability lacking during peak times or when scaling.
Why does Huboo take so long to book in stock?
Customers frequently report long delays in stock booking, sometimes taking over a week. These delays can disrupt ecommerce operations and lead to lost sales. Huboo’s booking-in process often lacks transparency, with vague timelines and poor customer updates.
Does Huboo damage or misplace products?
Yes, some customers have experienced damaged or missing inventory while using Huboo. Issues like broken items, incorrect repackaging, and poor warehouse handling have been reported—often without compensation or accountability.
Why are my Huboo invoices higher than expected?
Huboo has been criticised for unclear and inconsistent billing. Customers have found unexpected fees, vague charges, and invoice discrepancies that are hard to challenge. Make sure to regularly check invoices and request itemised breakdowns.
Is Huboo customer support responsive?
Many users report poor customer support from Huboo. Delayed responses, unresolved tickets, and lack of escalation paths are common frustrations. Support is often slow and inconsistent across channels.
Why does Huboo keep increasing its prices?
Huboo has increased its fees multiple times without much notice, catching sellers off guard. Rising storage costs, pick and pack fees, and new handling charges have made long-term use more expensive than initially quoted.
Can I trust Huboo to fulfil Amazon, eBay, or Shopify orders properly?
Some customers have reported order syncing issues and incorrect shipments on platforms like Amazon and Shopify. Huboo does offer integration, but technical glitches and poor internal processes have affected marketplace sellers.
Does Huboo offer accurate inventory tracking?
Inventory inaccuracies are a frequent complaint from Huboo users. Businesses have faced out-of-stock errors, incorrect stock counts, and difficulty reconciling physical stock with what’s shown in the dashboard.
What happens if Huboo loses or damages my goods?
Huboo’s claims process for lost or damaged goods is often slow and lacks transparency. Many customers find it hard to get compensation or even a proper explanation when things go wrong.
